English Party Go
menu
English Party Go

ABC Collaboration Services

A Unified Environment for Your Business

next

ABC Collaboration Services

powered by Cisco

ABCommunication provides a full range of services for the design, implementation, and support of corporate communication solutions based on Cisco technologies.

Our solutions ensure seamless interaction between staff, clients, and partners within a single, secure digital space.

Core Solution Areas

Implementation and Migration

  • Architectural Design: Development of customized deployment models: On-Prem, Cloud, or Hybrid.
  • Platform Deployment: Cisco Unified Communications Manager, Cisco Webex Calling, Meetings, and Contact Center.
  • Migration: Seamless transition from legacy systems or other vendor solutions (Avaya, Microsoft).
  • Integration: Synchronization with business applications (CRM, ERP) and directory services (Active Directory).

Managed Services

  • Flexible Service Options: Choose from our Standard or Advanced support packages to match your specific SLA needs and required response speed.
  • 24/7 Support: Service Desk operations and proactive real-time infrastructure monitoring.
  • Administration: Incident management, configuration of user profiles, and services.
  • Escalation: Direct technical support through the Cisco Technical Assistance Center (TAC).
  • SLA: Guaranteed service availability levels up to 99.99%.

Optimization and Security

  • Quality Analytics: Monitoring QoS and MOS parameters to ensure stable voice and video transmission.
  • Health-check: Regular technical audits and system performance optimization.
  • Cybersecurity: Traffic encryption (TLS, SRTP), SSO implementation (Azure AD, Okta), and access policy control.
  • Adoption: Increasing service adoption rates among the client’s employees.

Business Benefits

  • Hybrid Office: Building a unified communication environment for geographically distributed teams.
  • Contact Center Modernization: Implementing Cisco Webex Contact Center solutions with AI-powered features (transcription, meeting analytics).
  • Cost Optimization: Utilizing flexible subscription models (OPEX) and reducing capital expenditure (CAPEX) on infrastructure.
  • Compliance: Ensuring call recording and adherence to industry security standards.

Deployment Formats

  1. On-Premises – Hosting the solution on the client’s own infrastructure.
  2. Cloud – Utilizing cloud services based on Cisco Webex.
  3. Hybrid – A combined model for maintaining both control and flexibility.

 

Request a Consultation We will help you choose the optimal architecture and ensure the uninterrupted operation of your communications.

Request a Consultation

abc

    abc Address: 33 Petra Sahaidachnoho Street, Kyiv 04070, Ukraine abc Phone: +38 044 359 00 98 abc EMAIL: [email protected]