Telephony

VoIP telephony is a comprehensive solution for transmitting voice and video over the internet or dedicated communication channels. The system provides a unified environment for mobile applications, video conferencing, and call recording services with centralized management and CRM system integration.

Effective communication is critical for managing large organizations. We build fault-tolerant systems that integrate voice, video, and messaging into a secure ecosystem that operates stably even with limited network bandwidth.

We eliminate the fragmentation of legacy PBXs and implement scalable digital platforms. Our approach allows you to centralize call control, automate reporting, and provide seamless communication for remote workers.

Directions and Solutions

Communication core and call processing

Implementation of centralized platforms for managing media streams and signaling.

Telephone call management system: Deployment of IP-PBX (on-premises or cloud) with support for SIP protocol, complex routing scenarios and dial plans.
Remote registration system and external communications: Setting up secure access for remote subscribers (Edge solutions) without using VPN, which ensures mobility while maintaining perimeter integrity.
Messaging and voicemail systems: Implementation of Instant Messaging (IM) tools with presence status display.

Multimedia systems and conferencing services

A solution for group work and meetings in high definition (UHD).

Audio and video conferencing management system: Building server and cloud environments for conducting VCC sessions with guaranteed traffic prioritization (QoS) and content synchronization.
Conference room equipment: Designing “smart” meeting rooms with noise reduction systems, beamforming microphones, and intelligent speaker tracking.

Customer service and analytics

Tools for automating interaction with subscribers and quality control.

Contact center: Creating omnichannel environments for call processing, implementing interactive voice response (IVR) and routing based on operator qualifications.
Audio recording systems: Implementing means of recording and storing conversations for compliance and retrospective analysis.
Integration with business applications: Synchronize VoIP infrastructure with your CRM/ERP to increase operational efficiency and automate statistics collection.